Home Forums Mellow WordPress Theme Theme crashes on Mobile version and other issues

This topic contains 3 replies, has 2 voices, and was last updated by  BWSM 1 year, 12 months ago.

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  • #8415

    karahleelang
    Participant

    I have tested on a few different devices and browsers, but I have found a few different issues. On mobile & tablet devices, when an image is clicked to be enlarged on my homepage, the entire site crashes. On a desktop computer there are no issues, so it seems to be related to mobile & tablet devices only. However, on both mobile and desktop verisons my site loads extremely slow, to the point where it’s almost unresponsive and I cannot test my other pages. When I test with a different theme I have quick response time. Also the menu on mobile browsers appears hidden until you scroll down, is there a way to make it visible when the page loads? otherwise it appears there is no navigation.
    Please help! Thank you!

    #8416

    BWSM
    Keymaster

    Sure, I’ll check it, please leave your page url, I’ll test it firstly.

    #8417

    karahleelang
    Participant

    Thank you! Url: Karahlee.com

    #8420

    BWSM
    Keymaster

    I checked your site on mobile, I did not find crash issue.
    But the image is too big (some ones is bigger than 5000px x 3000px), I think maybe it caused the issue on your device.

    Please try to:

    1) – download the file( https://www.dropbox.com/s/ziu0extqbpcpr2s/mellow-lightbox-image-size-gallery.php.zip?dl=0 ) , unzip it
    – login FTP, go to: themes/mollow/functions/pagebuilder/modules/
    – upload / replace: gallery.php

    2) Please login wp-admin, go to Mellow / Theme Options, click “Generate New Thumbnails”

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